🔄 RETURN & EXCHANGE
At Z Fragrances, we want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully.
Return Eligibility
We accept returns under the following conditions:
- The product is unused and unopened
- The return request is made within 7 days of delivery
- The original packaging is intact
Non-Returnable Items
Due to hygiene reasons, we cannot accept returns on:
- Opened or used perfume bottles
- Items damaged by the customer
How to Request a Return
- Contact us within 7 days of receiving your order
- Email us at zfragnance@gmail.com with your order number and reason for return
- Our team will guide you through the return process
Refund Process
- Once we receive and inspect the returned item, we will process your refund within 7-8 business days
- Refunds will be issued via the original payment method or bank transfer
Damaged or Wrong Items
If you received a damaged or incorrect item, please contact us immediately with a photo of the product. We will replace it at no extra cost.
EXCHANGE POLICY
Exchange Eligibility
We offer exchanges under the following conditions:
- The product is unused and unopened
- Exchange request is made within 7 days of delivery
- Original packaging must be intact
- Exchange is subject to product availability
How to Request an Exchange
- Contact us within 7 days of receiving your order
- WhatsApp or email us at zfragnance@gmail.com with your order number
- Mention the product you received and the product you want in exchange
- Our team will confirm availability and guide you
Exchange Conditions
- If the exchange item is of higher value, you will need to pay the price difference
- If the exchange item is of lower value, the difference will be issued as store credit
- Shipping charges for exchange delivery may apply
Non-Exchangeable Items
- Opened or used perfume bottles
- Sale or discounted items
- Items purchased during special promotions
📞 Contact Us
Email: zfragnance@gmail.com
WhatsApp: 03202809804