❓ FAQ - Frequently Asked Questions
Simply browse our website, add your favorite fragrance to the cart, and proceed to checkout. Fill in your delivery address and contact details, then confirm your order. You will receive a WhatsApp confirmation shortly after.
We accept Cash on Delivery (COD) and online bank transfer. Payment details will be provided at checkout or via WhatsApp.
Yes! You can cancel or change your order within 24 hours of placing it. Please contact us immediately on WhatsApp: 03202809804. Once the order is dispatched, cancellations are not possible.
Once your order is successfully placed, you will receive an order confirmation via WhatsApp or email within a few minutes. If you don't receive it, please contact us on 03202809804.
At checkout, you will see a field that says "Discount Code". Enter your code there and click Apply. The discount will be deducted from your order total automatically.
Orders are processed within 1-2 business days. Estimated delivery times:
• Karachi: 2-3 business days
• Lahore / Islamabad / Rawalpindi: 3-4 business days
• Other Major Cities: 3-5 business days
• Remote Areas: 5-7 business days
• Karachi: 2-3 business days
• Lahore / Islamabad / Rawalpindi: 3-4 business days
• Other Major Cities: 3-5 business days
• Remote Areas: 5-7 business days
Yes! We deliver all across Pakistan through trusted courier partners including TCS, Leopards, and Call Courier.
🎉 Shipping is 100% FREE on all orders! No minimum order amount required, no hidden charges. Every order across Pakistan is delivered at absolutely no shipping cost to you.
Once your order is dispatched, you will receive a tracking number via WhatsApp/SMS. You can use it on the courier's website to track your shipment. You can also visit our Track Your Order page for help.
We accept returns within 7 days of delivery if the product is unused and in its original unopened packaging. To initiate a return, contact us on WhatsApp: 03202809804 or email: zfragnance@gmail.com.
Yes! Exchanges are accepted within 7 days on unused and unopened products, subject to availability. Contact us on WhatsApp: 03202809804 to start the process.
We sincerely apologize! Please contact us immediately with a photo of the product on WhatsApp: 03202809804 or email: zfragnance@gmail.com. We will replace it at no extra cost.
Agar aap ne koi item sale ya discount par khareeda hai, toh woh item return ya exchange nahi hogi. Normal price par khareedey gaye items 7 din mein return/exchange ho sakte hain.
Absolutely! Z Fragrances is Pakistan's Original Fragrance brand. All our products are 100% authentic and of the highest quality.
Our fragrances are long-lasting. Depending on the type (EDP or EDT), they typically last between 6 to 8 hours on skin. For best results, apply on pulse points like wrist and neck.
Yes! We offer beautiful gift packaging for special occasions. Please mention it in the order notes at checkout or contact us on WhatsApp before placing your order.
Z Fragrances is Pakistan's Original Fragrance brand. Our products are carefully crafted and sourced to ensure the highest quality for our customers across Pakistan.