Contact information

We would love to hear from you. Whether you have a question about a product, need help with your order, or simply want to know more about our fragrances, our customer support team is always happy to assist.

You can reach us by email at zfragnance@gmail.com for general inquiries and order-related questions. For quick responses and order tracking assistance, you may also contact us on WhatsApp at 03202809804. Our customer support team is available Monday through Saturday, from 11:00 AM to 9:00 PM PKT.

For returns and refund requests, please write to us at zfragnance@gmail.com with your order number and details. We aim to respond to all email queries within 24 hours on business days.

Our business is registered and operating from Karachi, Sindh, Pakistan.

You can also follow and reach us on social media. We are active on Instagram at zfragnance, on Facebook at /oudessencepk, and on TikTok at @oudessence. We regularly post updates, new arrivals, and exclusive offers on our social platforms and would love for you to be part of our growing community.